The customer experience is crucial to your water lab's success, but how do you know what customers are really thinking? ...

For years, scientists have known that climate change is acidifying the oceans. Absorbing human-produced carbon dioxide ...

Career coaching is an important tool that can help you obtain the best performance from your employees while also meeting ...

Every year, each community water system must provide a Consumer Confidence Report (CCR) to ...

The species Legionella pneumophila was responsible for nearly all legionellosis cases in France in 2020, according to a recent national ...

Writing and performing an employee review is one of your most important responsibilities as a lab manager, and it's often ...

Does your water testing lab have a solid social media following? Social media may have started as a way for ...

One key to good leadership is understanding how to be a good employee. That awareness is a big part of ...

If you want to make it easier for customers to find your water testing lab, Google is essential. And ...

Whether it's a community public education project or a simple children's book about wastewater, water management departments across the country ...

Staying in touch with your clients is an important part of your business. Not only does it help maintain your ...

Marketing your water lab may not be the foremost task in your mind, but as the manager of a busy ...