Refresh Your Lab's Training Program in 4 Steps
Time is money. It's an old adage that you know all too well as a water lab manager. Rarely do ...
Steps to Handle Requests for Water Tests Outside Your Offerings
Outside of the regulated tests in your menu of offerings, your lab can choose to include additional ones for unregulated ...
6 Steps for Building a Marketing Plan for Your Lab
Without a marketing plan to reach target customers, you lack perhaps the most important component to boosting your lab's ...
How to Conduct Performance Reviews That Are Effective, Timely, and Constructive
A formal annual review has long been considered the golden standard for delivering an assessment of how an employee has ...
Conflict Resolution Best Practices to Keep Your Lab Running Smoothly
Conflict resolution probably ranks close to the bottom of the list of a water lab manager's preferred responsibilities. After all, ...
How to Manage a Difficult Customer at Your Water Lab
Every business faces a dissatisfied or difficult customer at one time or another. As a lab manager, you have ...
Legionnaires' Disease Outbreaks Found at Several Illinois Facilities
Infectious disease experts are investigating new cases of Legionnaires' disease found at several facilities across Illinois.
How to Use Personas to Tailor Your Lab's Marketing Plans
Whether your customers span a small city or the entire country, three simple words should inform your water lab's marketing ...
Mixing Management Styles to Better Lead Your Lab Staff
If you've recently stepped into a higher role at the lab, or if you've been a lab manager for some ...
How to Conduct a Website Audit — and Why Your Lab Needs One
If you recently created or revamped your water lab website, or if it's been around for years, now's a good ...
One Lab's Top Audit Dings — and How to Avoid Them in Yours
One water testing lab for a large public utility spoke with Currents to share their most common audit dings in ...
5 NASEM Report Recommendations for Better Legionella Control
The National Academies of Sciences, Engineering, and Medicine (NASEM) is making specific recommendations for better control over Legionella in U.S. ...