The customer experience is crucial to your water lab's success, but how do you know what customers are really thinking? …

For years, scientists have known that climate change is acidifying the oceans. Absorbing human-produced carbon dioxide …

Career coaching is an important tool that can help you obtain the best performance from your employees while also meeting …

Every year, each community water system must provide a Consumer Confidence Report (CCR) to …

The species Legionella pneumophila was responsible for nearly all legionellosis cases in France in 2020, according to a recent national …

Writing and performing an employee review is one of your most important responsibilities as a lab manager, and it's often …

Does your water testing lab have a solid social media following? Social media may have started as a way for …

One key to good leadership is understanding how to be a good employee. That awareness is a big part of …

If you want to make it easier for customers to find your water testing lab, Google is essential. And …

Whether it's a community public education project or a simple children's book about wastewater, water management departments across the country …

Staying in touch with your clients is an important part of your business. Not only does it help maintain your …

Marketing your water lab may not be the foremost task in your mind, but as the manager of a busy …